海角直播

Seminar content:

First impression - lasting impression: how to inspire your counterpart

• Rules for successful telephone calls: the service concept as a competitive factor!
• The tone makes the music: the right voice control
• Friendliness on the phone - people also "see" your body language
  

Preparation is everything - making successful & professional calls in different situations

• Getting started: The development of professional conversation guidelines
• "Welcome to...!" - The right greeting and what you should avoid in future
• Overcoming resistance - arguing in a benefit-oriented way
  

Method kit for your next phone call

• The classics: active listening and key questions
• Just say it positively: I-messages, magic words and you-formulations
• Dealing successfully with objections and using pauses as a management tool
  

Live practice: Tools for better service quality

• Applying conversation and argumentation techniques in practice
• Mastering the handling of difficult callers
• Self/external assessment of simulated telephone calls
  

Methodology:
Intensive training with impulse lectures and workshop character, practice-oriented
exercises in small groups, discussions and exchange of ideas, concrete case studies with practical implementation

Target group: All interested employees at 海角直播

Speaker: Florian Ax

Date: 03.09.2026 (09.00 - 16.00)

Number of participants: 15

Location: Kaiserslautern campus

Please register by 20.08.2026 at the latest using our registration form.